Frequently Asked Questions

 

What if my flight is delayed, will the supplier ensure my vehicle is available?

Assuming you have been able to supply the airline and flight number when requesting a vehicle, these details are given to the supplier so that they are aware of any delays and will make sure you get your vehicle.

 

What happens if I need to cancel my reservation?

It can be canceled at any time. There is no cancelation fee if you cancel the booking with more than 48 hours prior to the rental date. Please see Terms and Conditions for other information.

 

What happens if I lose my confirmation details?

Please use the “contact us” section and we will happily resend it.

 

What happens if I have a complaint with the service received from the supplier?

Our customer services are here to help. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with details of your complaint including reservation confirmation. We aim to confirm receipt of your complaint within 72 hours and aim to resolve your complaint within 10 days.